Tag: CRM and customer experience

(Image sourced from Pandora website) Reporting 11% organic sales growth is the sparkle that markets need in late 2023. Adding ...

(Image sourced via Northumbrian Water) Across the UK there are waterworks that rival the great rail stations for sheer scale ...

(Image by 453169 from Pixabay) Organizations are often failing to tap into valuable knowledge held by frontline workers in their ...

Tom Eggemeier, Zendesk (Showcase NY screengrab) At a special event in New York today, CX vendor Zendesk announced further enhancements ...

(© mirror-images - Canva) Budgets of companies and customers alike have been tightening by the minute, causing many businesses to ...

Slack Workflow Builder Automation Hub (Salesforce/Slack) Slack is stealing a march on next week's expected flurry of Dreamforce announcements from ...

Slack activity view (Salesforce screengrab) Messaging and teamwork platform Slack is refreshing its User Interface (UI) today to make it ...

(© kanawatTH via Canva.com) Enterprises that operate across multiple countries and regions face a growing quandary. They want to standardize ...

Qualtrics has announced that it will invest $500 million over the next four years into artificial intelligence, as the vendor ...

Tom Eggemeier, Zendesk (@philww) Customer Experience (CX) vendor Zendesk today announces it has completed the acquisition of Tymeshift, a workforce ...