Tag: CRM and customer experience

Cameron Adams, Duncan Clark, Canva (@philww) Email, word processing and video conferencing have all become ubiquitous communication tools in the ...

Nick Mehta, Gainsight (screengrab from Pulse 2023 livestream) At its tenth annual Pulse conference last week, Customer Success (CS) platform ...

Stephanie Poore with Darren Roos, IFS (@philww) What is the right enterprise response to an economic downturn? Most companies see ...

With all the current hype about ChatGPT and other Large Language Models (LLMs) you'd be forgiven for thinking that AI ...

Slack Workflow Builder example (Salesforce) Salesforce is rounding out its plans to infuse generative AI technology across its product range ...

(© Bojan Milinkov - shutterstock) Digital marketing has become more and more sophisticated in recent years. But for companies that ...

Slack channel with canvas in sidebar (Slack screenshot) The day that Salesforce starts rolling out Slack canvas to customers of ...

Most organizations today recognize that they need to join up data and end-to-end processes to improve operational efficiency and customer ...

Nationwide - one of the largest and most diversified insurance and financial services companies in the United States - has ...

(Image sourced via Virgin Voyages) Virgin Voyages has said that its aim is to ‘reinvent the cruise ship experience’ by ...