(Image by Johnnys_pic from Pixabay ) Toyota Connected has updated its contact center systems with the implementation of Twilio Flex, ...
(© Ilyafs - Shutterstock) Following on from its San Diego release six months ago, ServiceNow has today unveiled a host ...
(Image by Arek Socha from Pixabay ) The world has experienced crisis after crisis this decade: the pandemic, the ‘great ...
Geoffrey Moore at Pulse 2022 (video screengrab) The relatively new business function known as Customer Success started out as a ...
“E-commerce was built for online multi-brand retailers shipping from a few huge warehouses,” adds Centra CEO, Martin Jensen.“It was not...
Read moreParty City is reportedly renewing talks with creditors to acquire liquidity with help from existing advisers, people familiar with the...
Read moreNext snapped up Joules out of administration for £34m last week as it strives to rebuild the mid-market retailer, which...
Read moreListen to the article 2 min This audio is auto-generated. Please let us know if you have feedback. Dive Brief:...
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