Tag: CRM and customer experience

(Image by 5460160 from Pixabay ) The UK’s market leader in providing tiling to both public and professional builders, as ...

(© photon_photo - Adobe Stock) Zendesk released its annual Customer Experience (CX) Trends Report this week and is using its ...

(© metamorworks - shutterstock) The previous chapter in this series on Frictionless Enterprise examined the underlying technology architecture that shapes ...

2022 was the year of glowing reports of organizations applying digital technology, especially cloud computing, AI, distributed data architecture and ...

As organizations began to move out of a reactionary period during COVID-19 and entered the Vaccine Economy in 2023, it ...

I'm continually fascinated by the ongoing evolution of technology and its impact on the world. When business computing began its ...

(screengrab from Adobe Summit 2021) Adobe has delivered a market pleasing set of Q4 and fiscal year 2022 results, where ...

(Image sourced via the Very Group) The Very Group, a multi-billion dollar online retailer based in the UK and Ireland, ...

(© kentoh - Adobe Stock) Despite all the big changes in its top management, Slack's product evolution continues at pace. ...

(Image by Johnnys_pic from Pixabay ) Toyota Connected has updated its contact center systems with the implementation of Twilio Flex, ...