Walmart finds technology empowering – RetailWire

Donna Morris, chief people officer at Walmart, writes that automation and artificial intelligence advances have raised concerns about technology displacing human workers. Her answer is straightforward. “I know for a fact that a human connection element will always be in demand for our business. Our people have and always will make the difference–just like innovation has and always will play a major role in any successful business. This isn’t an either/or question. Technology and people can work together in pursuit of our purpose to help people save money and live better.”